Support
How can we help?
Write to us at support@petclip.io. A person reads every message. If it’s about an order, the link to your order page or the email address you used helps us find it quickly.
Something doesn’t look right
Look closely at your previews before you buy: the portrait you buy is the preview you choose, without the watermark. If a detail isn’t right, use “Something’s not right?” under your previews and tell us what’s different, such as the ears, the coat or a marking. If none feels right, you don’t need to buy anything.
Sales are final
You see each portrait before you buy it, so all sales are final and we don’t refund a change of mind. If a file you bought is damaged, won’t download or isn’t the preview you chose, write to us and we’ll replace it, or refund it if we can’t. Our terms of sale explain the details. Your statutory rights are not affected.
Delete your photos and portraits
Use “Delete these photos and previews” on your previews page, or “Delete my photos and portraits” on your order page, and everything is deleted from our server straight away. Or write to us and we’ll do it for you. Photos and previews you don’t buy are kept for up to 7 days after your last visit anyway. Our privacy policy has the details.
Lost your link?
Enter the email address you used, and we’ll send your private links again.
About your payment
Payments are handled by Onelink, a Stripe service, so your receipt comes from Onelink and your bank statement shows ONELINK* PETCLIP.IO or LINK.COM* PETCLIP.IO. If you don’t recognize a charge, write to us and we’ll help.